SELECTED EXPERIENCE

Real engineering work.
Documented outcomes.

Selected examples from previous employment and independent product development. These are career experience examples—not independent advisory client engagements.

01 / ORACLE · ENTERPRISE LLM & SREPrevious employment

LLM-assisted problem management: from 5–7 days to under one day

The challenge

Preparing and validating problem records involved assembling incident evidence across service-desk records, incident-room conversations and prior operational knowledge.

The work

Led teams that developed an LLM-assisted workflow ingesting Jira Service Desk incident records and Slack discussions, drafting problem-record content and correlating prior records for the same service. Human-validated outputs were saved back to Jira.

The outcome

Problem Record authoring/validation cycles fell from 5–7 days to less than one day, with better completeness and consistency in captured operational knowledge.

02 / EXPEDIA GROUP · RELIABILITYPrevious employment

Improving Tier-1 service availability through engineering discipline

The challenge

Critical service availability required stronger monitoring, incident management and cross-team root-cause practices.

The work

Led a 58-person distributed engineering organization; improved monitoring and incident practices and delivered a cloud-native operational reporting platform.

The outcome

Tier-1 service availability improved from 85% to 98%. A reporting platform became a shared source of truth across engineering and supported initiatives associated with gross-profit impact.

03 / ADOBE · AIOPS & AUTOMATIONPrevious employment

Making enterprise monitoring more self-service

The challenge

Manual infrastructure and application monitoring provisioning generated recurring operational workload and response delays.

The work

Led work on a self-service monitoring platform built on an AIOps framework, automating monitor provisioning and supporting incident-response workflows.

The outcome

Reduced manual workload by the equivalent of approximately three full-time resources. Separate emergency-response automation achieved 99% detection of P0 incidents in 2017.

04 / ASTROCIRCUITS.AI · HANDS-ON AI DEVELOPMENTFounder-built product

Architecting, building and operating an AI-powered product

The challenge

Deliver a live application that combines deterministic domain computation with LLM-generated analysis, while maintaining manageable cost and operational resilience.

The work

Personally developed the PHP/MySQL backend, integrated domain-specific third-party APIs and multiple LLM providers, and handled debugging, deployments and product iteration.

The outcome

The supplied résumé records over 2,500 registered users and 19,000 AI analyses at the time of writing. These are historical product usage figures, not independently audited business results.

IMPORTANT CONTEXT

Credibility should be precise.

Oracle, Expedia Group and Adobe are former employers, not customers or partners of this independent advisory practice. Described outcomes are from roles held within those organizations and are based on the professional résumé supplied for this website.

LET'S BUILD WHAT WORKS

Have a business challenge worth solving?

Start with the problem, the economics, and what success would look like.

Start a conversation